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Events
Host Benefits
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What is the Sister Connect programme?
My Ambassador
My Ambassador
How do I contact my Ambassador?
How do I feedback a compliment or complaint about a Sisterhood Ambassador?
My Account
Your Account
My registration as an Ambassador has failed identity checks, what can I do?
I'd like to register as a Sisterhood Ambassador, how do you verify my identity?
I've forgotten my login details
How do I live chat with Customer Services?
How do I make a Wishlist?
My account isn't recognised
How do I unsubscribe from your emails?
How do I change my personal details?
Product Support
Lingerie
Size Chart - Which is the right size for me?
Toys
How do I charge my Moregasm toy?
Troubleshooting guide for toys
Do you offer a toy recycling scheme?
Promo Codes & Gift Cards
Gift Cards
I've been refunded back to a gift card which I no longer have. What do I do?
Does my gift card have an expiry date?
How do I redeem a gift card on my Ambassador's webshop?
Can I pay for my items using a gift card and another payment method?
Can I return or exchange an item I bought using a gift card?
How many gift cards can I use in one transaction or purchase?
Where do I find my gift card pin number (PIN)?
Lost, stolen or damaged gift cards
Can my gift card be used by someone else?
How do I check my gift card balance?
Promo Codes
Why doesn't my promo code work?
Returns, Refunds & Exchanges
Refunds
How do I return a Sisterhood order for a refund/exchange?
I've been refunded an incorrect amount
I've been refunded for my items, but not the delivery charge
Returns & Exchanges
I still haven't received my refund or exchange
How do I return an item for a refund or exchange?
How do I return a faulty or damaged item?
What's your returns policy?
How do I exchange an item?
How do I track my return?
How do I return a package if Royal Mail won't accept it because it's too large or heavy?
Delivery/Collection
Post Office® Local Collect
Information about Post Office® Local Collect
How do I know my order has arrived at my selected Post Office® branch?
What ID do I need to bring with me to collect my Post Office® Local Collect order?
Can I collect my Post Office® Local Collect order when the shop is open but the post office counter is closed?
Can I change the Post Office® branch after placing my order if I've selected Local Collect as my delivery service?
What happens if I've forgotten to collect my Post Office® Local Collect parcel?
Can I cancel the collection of my order from my local Post Office® branch?
Can someone collect my Post Office® Local Collect order on my behalf?
Why is my local Post Office® branch unavailable?
Why do I need to provide an email address or phone number for Post Office® Local Collect?
What are the opening hours of my local Post Office® branch?
What is the Post Office® Local Collect delivery service?
Are there any areas in the UK where Post Office® Local Collect is unavailable?
Delivery
What are my delivery options?
Can I place an order to be delivered to a BFPO address?
Do you ship internationally?
What are my delivery options?
Where's my order?
Can you deliver to my work address?
Can I track my order?
What if I'm not going to be in when my deliver is due to arrive?
I've received a 'Something for You' card. How long will my parcel be held by Royal Mail?
Can I upgrade my order from Standard to Express Delivery?
Do you deliver on Sundays or Bank Holidays?
Does my order need to be signed for?
My Order
Discretion & Packaging
How will my purchase appear on my bank or card statement?
How will my purchase appear on my bank statement?
Will my parcel be discreet?
Orders
I've lost my delivery note or receipt
Which payment methods do you accept?
Why has my payment been declined?
My item is faulty or damaged
Where's my order?
Can I change or cancel my order?
How do I know you've received my order?
How secure is my order?
I placed an order using the wrong address - can I change it?
Events
Host Benefits
My Ambassador
My Ambassador
My Account
Your Account
Product Support
Lingerie
Toys
Promo Codes & Gift Cards
Gift Cards
Promo Codes
Returns, Refunds & Exchanges
Refunds
Returns & Exchanges
Delivery/Collection
Post Office® Local Collect
Delivery
My Order
Discretion & Packaging
Orders
Popular Articles
What is the Sister Connect programme?
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