Your order hasn't arrived when you were expecting it to?
If your order hasn't arrived when you were expecting it to, please contact our Customer Services team. So we can help you as quickly as possible, make sure you have your order number to hand. If you arent able to speak to your Ambassador, you can speak to our Customer services team using the Live Chat button.
Remember, our UK delivery services will arrive in:
- Standard - 3 working days
- Next day - 1 working day
- Post Office® Local Collect - 3 working days
- Please note, working days exclude weekends and Bank Holidays
Track your order
Enter your tracking number on Royal Mail's website to track your order
- The link and tracking references can be found in the emails you receive once your order has been processed.
- If you're not going to be in when your order's due to arrive, you can also nominate a safe place for Royal Mail to leave your parcel, ask them to change the delivery date, or arrange a collection.
- All our Royal Mail delivery services are tracked, but don’t require a signature