If you would like to return something purchased from us for an exchange, you can return it to us within 28 days of receipt, providing it meets our Sisterhood Returns & Exchanges Policy. Please ensure you check our policy before returning anything to us.
We have a number of returns methods available to you:
Returning your items with EVRi - Collection, ParcelShop or Locker
Returning your items to us for a refund or exchange is FREE with EVRi. You can book a home collection or drop your parcel off at your local EVRi Parcelshop or Locker. Simply follow the instructions below:
- Visit the Returns Portal & enter in your order details.
- Tell us which items your returning and select your preferred returns service (Collection, ParcelShop or Locker Drop off)
- Complete the returns form on the back of your original invoice. If you don’t have your original invoice, you can get a new returns form here.
- Package up your items, along with your returns form.
- Drop off your item at your chosen Locker/Parcelshop, or await your courier collection.
- We’ll email you a confirmation and a copy of your return label.
- Make a note of the tracking number in your returns confirmation, incase we need locate your return at any point.
Returns to our warehouse can take up to 10 working days to be received. Once we’ve received your return, we’ll usually process your refund/exchange within 5 working days. You can track your return here.
Returns via Royal Mail
As of 25th July 2023, customer returns are now fulfilled by EVRI. If you have previously returned an order via Royal Mail, you can track it here.
Returning your items an Ann Summers store for an exchange
Customers can return their item(s) to any of our stores for an exchange only.
Please remember to bring with you your order confirmation and your original payment method. We're sorry, but we can't accept bank statements or online banking screenshots as proof of purchase.
Remember, you can only exchange your items in store. If you'd prefer a refund, you'll need to send your items back to our warehouse by post.
|Please note: If your Ambassador placed your order on your behalf, we'd recommend that you contact your Ambassador directly for them to arrange a refund or exchange.|