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Returns Labels - 05/01/2023 We’re aware of an issue with our returns labels not generating correctly and this is being investigated as a priority. In the meantime, when creating a returns label, please avoid using Yahoo or Gmail email addresses or, alternatively, please print the label at home where possible. Thanks for your patience and we’re sorry for any inconvenience caused. |
If you bought an item(s) via the Ann Summers Sisterhood and it's damaged or develops a fault, you can return it to us if it was purchased within:
- Toys - 12 months
- Lingerie, nightwear, and fancy dress - 3 months
- Gift sets, novelty items and accessories - 3 months
Please note, items bought as part of a set and where one of the items is faulty must be returned as a complete set.
For a faulty toy, have you checked out our troubleshooting guide?
How do I return my damaged or faulty item to you?
What happens when my item reaches you?
Can I take my faulty or damaged item into a store?
What if I've no longer got my receipt/order confirmation?
For a faulty toy, have you checked out our troubleshooting guide?
We've got a handy troubleshooting guide for your toy. We recommend you check it out before returning your faulty toy to us, just in case this helps fix your problem.
How do I return my damaged or faulty item to you?
Just package up your your damaged or faulty item and pop them in the post us. You’ll need to include a completed returns form and a copy of your receipt or delivery note.
Create a Royal Mail prepaid tracked returns label here, using the address below:
Returns
AS Ltd
Gold Group House
Godstone Road
Whyteleafe
CR3 OGG
What happens when my item reaches you?
Once your parcel reaches us, our Returns team will test and inspect your item, and if it's found to be damaged or faulty and still within warranty, we’ll give you an exchange or refund, so remember to tell us which you’d prefer. Make sure you also keep a copy of the proof of postage for your records. Find out more about our Returns Policy here.
Can I take my faulty or damaged item into a store?
If you visit one of our stores, we’ll happily look at the product for you. If it’s found to be faulty or damaged and still within the relevant month of purchase, we’ll exchange it.
Please note we’re unable to offer refunds for purchases from an Ann Summers Sisterhood Ambassador, although you can still ask for an exchange.
What if I've no longer got my receipt/order confirmation?
If you haven't got your receipt or proof of purchase anymore, we can only offer a replacement item or gift card to the current value of the product.
Please note - if you've ordered through a Sisterhood Ambassador who has placed an order on your behalf, you'll need to contact them directly to arrange your return/refund.